General conditions of sale

These General Terms and Conditions apply to the services offered by LOP Studio, in particular:

• creation and redesign of websites;
• UX/UI design and web design;
• site integration and configuration;
• editorial support and content structuring;
• SEO optimization;
• configuration of domains, hosting and digital services;
• maintenance and development of sites;
• digital strategy;
• creation or adaptation of content;
• integrations, automations and associated digital services;
• as well as any other service specifically described in a quote.

The quote, the commercial proposal and any special conditions agreed with the Customer complete these General Terms and Conditions.

In the event of a contradiction, the specific provisions mentioned in the quote or accepted proposal prevail.

The contract is formed when the Client accepts the quote or proposal from LOP Studio by signature, electronic validation or written agreement allowing their consent to be clearly identified.

When the estimate provides for a deposit, the effective start of the mission may be conditional on its receipt.

The Customer must have had the opportunity to read these General Terms and Conditions before concluding the contract.

The applicable General Terms and Conditions are those communicated or accessible at the time of acceptance of the quote.

The exact content of the mission, deliverables, functionalities, estimated deadlines and services included are defined in the accepted quote.

Any service not expressly provided for in the quote is considered outside the scope.

An additional request may be subject to:

• a complementary estimate;
• a quote;
• billing based on time spent;
• or an adaptation of the schedule.

No significant additional work is invoiced without prior information from the Client.

The prices indicated are expressed in euros excluding VAT, unless otherwise indicated.

VAT and any applicable taxes are added in accordance with current legislation.

Unless otherwise stated in the quote, third-party service costs are not included in the price of LOP Studio.

This may include:

• the domain name;
• accommodation;
• from Lovable or other creation platforms;
• licenses;
• plugins;
• email services;
• automation services;
• image banks;
• SEO or analytics tools;
• by Calendly;
• or any other subscription necessary for the operation of the project.

When possible, these services are subscribed directly by the Customer so that he retains control.

Unless otherwise specified in the quote:

• a deposit of 50% of the total amount is requested at the launch of the project;
• the balance of 50% is invoiced at the end of the project, before the website goes live and/or the final access credentials are handed over.

The deposit confirms the order and allows LOP Studio to reserve the resources necessary for the project.

Invoices are payable within 15 calendar days from their date of issue, unless a different deadline is mentioned on the invoice or quote.

The final website launch, transfer of administrator access and delivery of the final elements may be conditional on full payment of the amounts due.

In the context of a transaction between companies, any sum not paid on its due date may automatically and without prior notice produce the interest provided for by Belgian legislation relating to late payment in commercial transactions.

A fixed compensation of €40 for recovery costs may also be claimed in accordance with applicable legislation, without prejudice to any additional reasonable recovery costs legally recoverable.

In the event of late payment, LOP Studio may, after informing the Client, suspend the performance of the services until regularization.

This suspension automatically results in a shift in the project schedule.

When the Customer acts as a consumer, the specific mandatory rules applicable to consumer debts prevail.

The Client undertakes to provide within reasonable deadlines:

• the texts;
• pictures;
• logos;
• information;
• access ;
• validations;
• identifiers;
• technical information;
• and any other element necessary to carry out the project.

The Client guarantees that it has the necessary rights to the content it transmits to LOP Studio.

He remains responsible:

• the accuracy of the information published;
• the legality of its activity;
• specific mentions imposed by his profession;
• rights related to photos, videos, brands, logos and content provided;
• and the legal compliance of its own offers, services and communications.

Unless a specific service is provided for in the quote, LOP Studio does not perform a legal review of the Client's content.

The delivery times announced constitute an estimate based on the information available at the time of the quote.

They can be adapted in particular in the event of:

• delay in the transmission of content;
• late validation by the Customer;
• change of scope;
• additional requests;
• unavailability of a third-party service provider;
• technical problem independent of LOP Studio;
• or a case of force majeure.

Any delay attributable to the Client automatically suspends the initial schedule.

The project resumes depending on the availability of LOP Studio when the necessary elements are available again.

Unless otherwise noted in the quote, two consolidated sets of changes are included in the project price.

A change series is a consistent set of comments sent after a release has been submitted.

The Client is invited to group together his comments in order to facilitate the progress of the project.

Additional modifications, significant changes in orientation or requests outside the initial scope may be invoiced separately after informing the Customer.

Corrections necessary to remedy a defect attributable to LOP Studio are not considered an additional set of revisions.

LOP Studio may use or integrate solutions provided by third parties, including:

• Lovable;
• Google ;
• Infomaniak;
• Calendly;
• Stripe ;
• artificial intelligence tools;
• automation tools;
• analysis tools;
• hosting providers;
• registrars;
• no-code or low-code solutions;
• email services;
• API;
• libraries;
• SaaS software or services.

These services are subject to their own conditions, pricing policies and operating rules.

LOP Studio cannot guarantee their permanent availability, the maintenance of their functionalities or the absence of modification of their prices or conditions.

A modification imposed subsequently by a third-party supplier and requiring an adaptation of the site may be the subject of an additional service.

LOP Studio may use artificial intelligence, automation or digital assistance tools in the design, writing, development, analysis or optimization of a project.

These tools constitute means of production.

LOP Studio retains responsibility for its own services and carries out the necessary reasonable checks before delivery.

The use of these tools does not constitute a guarantee of identical numerical results in all cases.

Before the final online posting, the Client normally has a version allowing him to check the result.

It is his responsibility to report any corrections falling within the agreed scope.

The final website launch takes place after:

• Customer validation;
• completion of the elements provided for in the quote;
• and payment of amounts due.

Administrator access, files or final transferable elements are communicated after full payment, unless otherwise agreed.

The absence of a response from the Client suspends the project but does not automatically constitute validation.

The Client remains the owner of the content, brands, logos, photographs and other elements that it provides to LOP Studio, subject to any rights of third parties.

After full payment of the agreed price, LOP Studio transfers to the Client, to the extent that these rights belong to it and are legally transferable, the property rights necessary for the exploitation of the original creations produced specifically for the project.

This transfer covers in particular, to the extent applicable:

• the right of reproduction;
• the right of representation and communication to the public;
• the right to make it available online;
• the right of adaptation and modification necessary for the operation of the site.

The transfer is granted for the entire world and for the applicable legal period of protection, for uses linked to the Client's activity and communication.

The remuneration corresponding to this transfer is included in the price of the service.

The following remain excluded from this transfer:

• LOP Studio internal tools and methodologies;
• know-how;
• generic components;
• reusable templates;
• libraries;
• software;
• frameworks;
• open source components;
• elements belonging to third parties;
• SaaS licenses and solutions;
• components specific to the platforms used.

These elements remain subject to the licenses and rights of their respective owners.

Legally inalienable moral rights remain reserved to their authors.

After the project is publicly posted online, LOP Studio can present the work carried out as a professional reference.

This presentation may include:

• the name of the Customer;
• its logo;
• screenshots of the site;
• a general description of the project;
• a link to the site created.

The Client may object to this use by written request addressed to LOP Studio.

Confidential or non-public information is never used for reference.

LOP Studio favors an organization in which the Client directly retains ownership or control of:

• its domain name;
• its accommodation;
• its accounts;
• its subscriptions;
• its licenses;
• and its digital services.

When LOP Studio assists the Client in their configuration, it acts as a technical service provider.

Recurring costs billed by third-party suppliers remain the responsibility of the Customer unless otherwise provided in the quote.

The Customer is responsible for storing and securing his identifiers.

Using two-factor authentication is recommended when the service allows it.

Creating a site does not automatically include ongoing maintenance after it goes live.

Maintenance is only included when it is expressly provided for in the quote or purchased separately.

Maintenance packages may include:

• monitoring of operation;
• control of forms;
• small modifications;
• assistance;
• technical optimization;
• technical SEO monitoring;
• development advice.

The exact content of the chosen package is specified in the corresponding offer.

Unless otherwise agreed to in the contract, a monthly maintenance plan may be terminated with one month's notice.

Edit time included in an unused monthly plan does not automatically carry over to the next month.

New pages, features, redesigns, specific developments or significant modifications are subject to a quote or additional invoicing.

Any response times announced in a maintenance formula constitute support times and not a guarantee of definitive resolution within this time frame.

Each party agrees to maintain the confidentiality of non-public information obtained as part of the project.

This obligation does not concern information:

• already public;
• obtained legitimately from a third party;
• whose disclosure is required by law;
• or whose disclosure has been authorized by the other party.

Each party processes personal data under its responsibility in accordance with applicable regulations.

When LOP Studio must process personal data exclusively on behalf of the Client as part of a specific service, the parties may conclude, when necessary, a specific agreement relating to the processing of the data.

The Customer remains responsible for data processing carried out within the framework of its own site and its activity, in particular with regard to:

• forms;
• customer files;
• newsletters;
• cookies;
• analytics tools;
• advertising services;
• CRM;
• and other connected services.

LOP Studio undertakes to provide the services described in the quote in accordance with professional standards and the agreed objectives.

However, LOP Studio does not guarantee:

• a precise level of turnover;
• a minimum number of prospects;
• a determined conversion rate;
• a precise position in Google results;
• permanent indexing;
• or a specific level of traffic.

The performance of a site depends in particular on the market, the Client's offer, competition, content, communication, search engine algorithms and numerous factors independent of LOP Studio.

LOP Studio is liable for direct damage resulting from a contractual fault attributable to it.

In relations between professionals, unless otherwise mandatory, LOP Studio's liability is limited to direct, reasonably foreseeable and effectively demonstrated damage.

In particular, to the extent permitted by law, indirect damage is excluded, such as:

• loss of opportunity;
• loss of profit;
• commercial loss;
• loss of customers;
• indirect damage to the image;
• or consequences of an interruption coming exclusively from a third-party service provider.

The total liability of LOP Studio linked to a mission cannot, unless otherwise required, exceed the amount excluding VAT actually paid to LOP Studio for the service concerned.

This limitation does not apply when its application would be prohibited by law, in particular in the event of fraud, intentional misconduct or other liability that cannot legally be limited.

In the event of a significant breach by a party of its obligations, the other party may request it in writing to remedy the situation within a reasonable time.

In the absence of regularization, the contract may be suspended or terminated when circumstances justify it.

When the Client decides to interrupt a project without fault attributable to LOP Studio:

• services already provided remain due;
• the costs and commitments already incurred for the project remain due;
• non-refundable third-party services remain the responsibility of the Customer.

The deposit paid is deducted from these amounts.

If the sums paid exceed the amounts legitimately due at the time of closing, any balance is returned.

In the event of prolonged suspension at the request or due to the Client, the project will be resumed according to LOP Studio's availability.

Neither party is responsible for a delay or impossibility of performance resulting from an event beyond its reasonable control and meeting the legal conditions of force majeure.

The party concerned shall inform the other within a reasonable time.

When the impediment is temporary, the obligations concerned are suspended for the necessary period.

If the impossibility becomes definitive, the consequences are settled in accordance with applicable law and taking into account the services already performed.

Any difficulty or complaint relating to a service must be communicated to LOP Studio within a reasonable time after its discovery.

The complaint must sufficiently identify:

• the project concerned;
• the problem encountered;
• the elements necessary for its analysis.

LOP Studio always favors an amicable and reasonable resolution before any litigation procedure.

LOP Studio's services are mainly intended for professional clients.

When a Customer acts as a consumer and a contract is concluded remotely or off-premises, he benefits from the mandatory rights provided for by the Code of Economic Law, in particular the right of withdrawal when this is applicable.

When the consumer expressly requests that the execution of a service begin during the legal withdrawal period, the mandatory rules relating to the execution started during this period are applicable.

LOP Studio provides, when necessary, the specific information and formalities required before the conclusion of the contract.

The provisions of these General Terms and Conditions cannot have the effect of depriving a consumer of the mandatory protections recognized by law.

These General Terms and Conditions and the contracts concluded with LOP Studio are governed by Belgian law.

In the event of difficulty, the parties first endeavor to find an amicable solution.

In the absence of an amicable solution, the courts of the judicial district of Walloon Brabant have jurisdiction, subject to the mandatory rules of territorial or material jurisdiction applicable.

If a provision of these General Terms and Conditions should be declared void, invalid or inapplicable, this situation does not automatically affect the validity of the other provisions.

The parties will endeavor, where possible, to replace the provision concerned with a valid provision having as close an economic and legal objective as possible.