Privacy Policy

The person responsible for processing personal data collected via this site is:

Guillaume de Schietere de Lophem
operating under the trade name LOP Studio
Rue du Milieu 20
1370 Jodoigne
Belgium
VAT: BE1008240071
Email: guillaume@lopstudio.be

Depending on how you use the site, LOP Studio may process the following categories of data.

Via the contact or request for proposal form

In particular, the following may be collected:

• first and last name;
• business or organisation;
• email address;
• telephone number;
• VAT number, when requested;
• information relating to your existing website;
• information relating to your domain name;
• answers to the various questions in the form;
• description of your project;
• needs, objectives and any additional comments.

Only data useful for processing your request is used.

When booking an appointment

When you book an appointment via Calendly, the following may be processed:

• your name;
• your email address;
• your business or activity;
• answers to questions asked when booking;
• the date and time of the appointment;
• the information needed to create the calendar event and Google Meet link.

Technical data

During your navigation, certain technical data may be processed by the site or its service providers, for example:

• IP address;
• browser type;
• device used;
• technical connection data;
• security logs.

This data is limited to what is necessary for the operation and security of the site.

As part of a customer relationship

When you become a customer, LOP Studio can also process the necessary information:

• to the completion of the project;
• to communication;
• invoicing;
• accounting;
• administrative monitoring;
• possible maintenance of the site;
• to comply with its legal obligations.

Personal data is processed only when a legal basis allows it.

Respond to a contact or proposal request

• understand your request;
• contact you;
• analyze your project;
• prepare a commercial proposal or quote.

Legal basis: pre-contractual measures taken at your request and, where relevant, LOP Studio's legitimate interest in responding to the requests addressed to it.

Arrange an appointment

• offer availability;
• schedule the appointment;
• create the calendar event;
• generate a Google Meet link;
• send associated notifications and reminders.

Legal basis: pre-contractual measures taken at your request.

Carry out and manage a service

• execute the contract;
• communicate with the customer;
• provide the ordered services;
• manage validations and deliveries.

Legal basis: execution of the contract.

Billing and administrative obligations

• prepare and keep invoices;
• keep the accounts;
• comply with tax and legal obligations.

Legal basis: legal obligation.

Security and operation of the site

• ensure security;
• prevent abuse;
• diagnose technical incidents;
• guarantee the proper functioning of the service.

Legal basis: legitimate interest of LOP Studio in securing and operating its website.

Cookies and trackers not strictly necessary

The site does not currently use any cookies or trackers that are not strictly necessary. If such tools are added in the future, their activation would be based on your prior consent, and none would be activated until such consent is obtained.

Fields indicated as mandatory in a form are necessary to allow LOP Studio to correctly process your request.

If you choose not to provide this information, it may be impossible to respond to your request, prepare a proposal or arrange an appointment.

Other information is optional.

LOP Studio does not sell your personal data.

The data is only accessible to people and service providers who need it to provide the services concerned. Depending on your use of the site, these service providers may include:

• Lovable, for the hosting, infrastructure and technical operation of the site, as well as the routing of emails sent via the form;
• Google Workspace / Gmail, for electronic communications;
• Google Calendar and Google Meet, for managing appointments and videoconferences;
• Calendly, for making appointments;
• Infomaniak, in particular for services linked to the domain name and associated infrastructure;
• any accounting or administrative service providers necessary for the management of the activity.

These service providers only process data for the purposes necessary for their services and in accordance with their legal and contractual obligations.

Certain technical service providers may process or host certain data outside the European Economic Area.

When such transfers take place, they are governed by a mechanism recognized by the GDPR, for example:

• an adequacy decision from the European Commission;
• standard contractual clauses;
• or any other appropriate guarantee provided for by regulation.

Additional information on the applicable guarantees can be requested from LOP Studio at the address: guillaume@lopstudio.be

LOP Studio retains data only for the period necessary for the purpose for which it was collected. In general:

Lead requests and forms

Information may be retained for up to 3 years after the last significant exchange, except when a contractual relationship is subsequently created or when longer retention is justified.

Data linked to a client and a project

They can be kept for the duration of the contractual relationship then for the period necessary for the management of the rights, obligations and responsibilities linked to the project.

Accounting data and invoices

They are kept for the periods imposed by applicable Belgian legislation.

Appointment data

They are kept for the period necessary for the organization and monitoring of the relationship with the prospect or customer.

The LOP Studio site does not currently use any analytical, statistical, advertising or marketing tools, nor any cookies or trackers that are not strictly necessary. This is why no consent banner is displayed.

Strictly necessary cookies

Strictly necessary technical elements may be used by the hosting infrastructure to ensure the operation and security of the site. They do not require consent when they are truly essential to the service requested.

Evolution

If analytical or non-essential cookies were to be added, they would only be activated after your explicit consent, collected via a tool allowing you to accept, refuse or personalize your choices, and to modify them at any time.

LOP Studio uses Calendly to allow visitors to book an appointment.

Calendly is a third-party service. The booking module opens in a window on lopstudio.be, only when you click “Book a call”. Nothing from Calendly is loaded before that click.

When the module opens, certain technical data (IP address, browser and device information) is sent to Calendly. The information you enter in the booking form (name, email, any answers) is processed to arrange the appointment.

Calendly may use cookies or similar technologies in that window and manages your consent itself through its own banner. For more information, see Calendly’s privacy policy.

The information provided is processed in order to organize the appointment. They can then be synchronized with Google Calendar and used to generate a Google Meet link.

The information sent via the site form is used only to:

• to analyze the demand;
• to respond to the visitor;
• to prepare a possible proposal;
• and ensure follow-up of exchanges.

They are not used to send a newsletter or commercial communications without an appropriate legal basis.

LOP Studio implements reasonable measures to protect personal data against:

• unauthorized access;
• loss;
• destruction;
• alteration;
• unauthorized disclosure.

These measures may include:

• secure HTTPS connections;
• access control;
• strong authentication when available;
• limitation of access to the services used;
• updating and securing tools.

However, no computer system can guarantee absolute security.

Under the conditions provided for by the GDPR, you can notably request:

• access to your personal data;
• their rectification;
• their erasure;
• limitation of their processing;
• opposition to certain treatments;
• data portability when this right is applicable;
• the withdrawal of your consent when the processing is based on it.

The withdrawal of consent does not affect the legality of processing carried out before this withdrawal.

To exercise your rights: guillaume@lopstudio.be

LOP Studio may request information reasonably necessary to verify the identity of the person making the request when this is necessary to avoid disclosure of data to an unauthorized third party.

If you believe that your personal data is not processed in accordance with the regulations, you can lodge a complaint with:

Data Protection Authority ↗
Belgium

This possibility does not prevent you from contacting LOP Studio beforehand in order to try to resolve the situation directly.

The data collected via the LOP Studio website is not used to make decisions producing legal or similar effects based on fully automated processing.

The LOP Studio site may contain links to external services or sites.

When you leave LOP Studio to visit a third-party site, the processing of your data is subject to the practices and policies of that service.

LOP Studio is not responsible for the privacy practices of external sites.

This policy may be updated to take into account:

• an evolution of the site;
• a new service;
• a technical modification;
• or a regulatory change.

The last update date is indicated at the top of this page.

In the event of a significant modification substantially affecting the way in which data is processed, appropriate information may be provided to the persons concerned when necessary.

For any questions regarding this policy or the use of your data:

Guillaume de Schietere de Lophem
LOP Studio
Rue du Milieu 20
1370 Jodoigne
Belgium
guillaume@lopstudio.be